Getting the Most from a Specialist Music Shop

Getting the Most from a Specialist Music Shop

Sometimes it pays to stop, take a deep breath, and think about what we as musicians expect from the music shops, specialist repairers and instrument manufacturers that we rely upon. Having trained as a performer on multiple woodwind instruments and as a result having to purchase and maintain many examples and various instruments over my lifetime I certainly have experience as a consumer of goods and services. Having also worked in the Music Industry in specialist shops selling and servicing instruments for nearly 3 decades to date I have also seen the 'other side' and there is much to share with those who might not have had this experience.

Here are the 'Bullet Points':

• Things can go wrong and accidents do happen despite the best efforts of all concerned
• Most mysteries can be explained when you understand the 'bigger picture'
• A musician's needs change over time - otherwise known as 'Progress'
• The purchase of a 'final instrument' is a myth for most players if you intend to get better and accept that products that might be attractive to you in the future are in continual development
• Transferring your anxieties to your equipment is rarely a good strategy
• Be Reasonable. The person with whom you might be frustrated is possibly the one who you will end up relying upon to sort out your problem
• Sometimes genuine 'Value for Money' does cost more and is worth the expense
• Quality products are usually better investments
• People whose livelihood depends upon customer service really do care 
• Hard earned reputations for good service are valuable and are based on fact
• Music is a 'People Business', customers are important and shop staff members do care
• Remember - The specialist advising you may actually know more than you do and in any event will likely be doing their best to help

....and the following is a bit of background that I am glad to share:

When we are learning to play a musical instrument both the beginner and parents are highly reliant on a teacher, where present, or word of mouth from colleagues and friends, when it comes to taking advice on instruments. When I was starting out so many things seemed baffling to me. I struggled to 'tongue' properly and just resolved to not use my tongue to separate notes - I just stopped blowing instead. This unfortunate habit took a lot of effort to undo. I can remember wondering for years why some of my school friends seemed to sound better than me and how it came as a great revelation that a player might upgrade a mouthpiece on their original instrument and that reeds came in different strengths and that by changing these things I too could play better! I also remember living with an unknown problem with the low notes on my saxophone not speaking until the day someone kindly explained that there the sax had adjustment screws that sometimes go out of position - a twist of a screwdriver and years of frustration were relegated to history. Perhaps needless to say I did not have a specialist shop, a knowledgeable teacher or a skilled repairer available to me in those early years.

Once I began to pursue music more seriously I became aware of a world of products, accessories, instruments, customisations and skills that were available. I began to experiment and tried many things. Practice suggestions, exercises, resource books, sheet music recommendations, etc were all of enormous interest. Items were recommended by more knowledgeable teachers, mouthpieces that friends were using and found inspiring and new reed possibilities were sampled. I sought out and spent time with repairers who offered tips and quick fixes to keep my instruments in top shape. I also read a great many articles from respected musicians who had contributed to journals and magazines. I listened to everyone who had an opinion on anything musical to discover from what further knowledge I might benefit. I did make mistakes, invested in things I only used briefly, bought poorly at times, and missed other opportunities - but I tried to learn from everything.

Then, many years later and quite unexpectedly, I found myself with the opportunity to move from full time performing and teaching into full time working in a specialist music shop. All the learning, the investment and attention that I paid over the decades of my studies, my on the job training and my previous experience helped to make my 'skill set' attractive to an employer. But it was only after entering the music industry that my real awareness began to develop. Suddenly, I had a responsibility to advise customers, to understand and grasp the intricacies of product ranges and to distil an increased awareness of a huge range of available accessories into a sensible presentation to others. I found myself regularly meeting with experienced players from many differing backgrounds and possessing a wide range of musical interests as well as many aspiring younger musicians. I was handling repair questions and requests from these customers on a daily basis, some questions were familiar to me but many also arose where I had to defer to more experienced colleagues and repairers - and those repairers were deferring back to me to test and approve their repair efforts. I found myself frequently liaising with manufacturers and distributors - learning of their challenges and obligations as suppliers. All in all this was a very significant advance on the knowledge that I had managed to accrue in my previous years of training and professional experience. The Specialist Shop environment encourages this type of learning and growth and I have been very grateful for the opportunities that came my way.

The learning curve never ends. Interesting, passionate people with greater knowledge than myself abound and I still seek them out. I try to listen more than I talk but I do look forward to the opportunity to share my knowledge with others when something I know or strongly believe in may be helpful to them. What goes around comes around. Please refer back to the bullet points above.

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The tips and comments above are the result of many years of providing help and advice, my personal interest and study, and the teaching that I have done during my career. I have many colleagues and teachers to thank for sharing their thoughts and suggestions on this and other topics. In addition I am indebted to Woodwind & Reed, Cambridge ( www.wwr.co.uk ) where, in the course of helping customers, many of these concepts have been refined and have proven helpful.


Thomas Dryer-Beers

The Well Equipped Wind Player / Teacher Tool Kit

The Well Equipped Wind Player / Teacher Tool Kit 

A Suggested Shortlist

All experienced players know that things can go wrong with our instrument(s), sometimes at the most awkward moments - i.e. your favourite reed broken just before a performance, a valve suddenly begins to stick, a french horn valve cord breaks, a spring 'pings' out of place, a mouthpiece becomes stuck, a pad or screw falls out - the list runs on and on. Fortunately these 'crises' do not happen very often and regular maintenance reduces the frequency still further, however sometimes things just happen. Getting equipped with a basic knowledge of how the mechanism(s) of your instrument works and having the tools required to effect basic 'running repairs' is I believe essential to survive such moments for player, teachers and pupils.

Brass

For brass players the list of helpful tools is largely very familiar and includes an appropriate valve oil, an tuning slide grease, cleaning cloths, a length of cord and perhaps a valve brush. A further good investment, especially recommended for teachers, would be a mouthpiece puller as pupils frequently manage to get their mouthpieces jammed in the receiver. A cleaning/scouring pad with a gentle or moderate surface and a degreasing liquid can also be very handy to remove more stubbornly built up dirt and grit. A pull through cloth on a string such as a good quality clarinet swab can be very helpful in cleaning valves and a 'snake' with a brush to run through the leadpipe to clear blockages is also a useful item.

A tapered reamer for reshaping the shank of mouthpieces when they become dented or damaged is almost proper 'repairer' territory but might prove very useful especially when teaching youngsters. Keeping a small supply of self adhesive  'spit valve' corks handy may also save the day at some point.

Woodwind

For woodwind players the list of items and tools runs a bit longer but is just as vital. The obvious starting point is extra reeds for all but the flute players, then cork grease, safe reed storage holder of some kind (where reeds can be kept safe whether wet or dry), reed making and adjusting tools (for the double reed player), including a reed knife (for all reed players) and a reed cutter for the single reed player, cleaning cloths for both inside and out (of course), pad cleaning and pad powder paper, but some additional items will have a likely become very helpful in the case of more serious 'emergency repair' situations - i.e. appropriate size tip screw drivers of good quality, a spring hook or crochet hook for repositioning or tensioning springs, a 'pad slick' to assist in repositioning pads or bending keywork or rotating large screw heads (such as found on saxophone bell keys) when desired, Evostick or similar contact cement for sticking back fallen bits of cork or felt, heavy weight key oil to silence noisy mechanisms, 'cling film' or UPVC plumbers tape that can be used to wrap up and keep a problematic pad or cork in place long enough to complete a concert, blue tack, some rubber bands and string or thread to use for temporary repairs, and a cleaning brush such as an old fashioned shaving brush or paint brush to remove dust from delicate key mechanisms.

And then, perhaps entering the rightful territory of the instrument repairer, a pair of long nose pliers to grip rod screws when removing them, a small hammer,  a flame/heat source (such as a cigarette lighter) for use in heating up shellac to more properly replace a pad into a key cup.


Once equipped with such a selection of tools, care materials and the knowledge/experience to use them well, should the unexpected happen one has a very good chance of carrying on to complete a performance and follow through as required to a repairer to finish returning the offending instrument to top condition. Good Luck!

Should you be interested courses on instrument maintenance and just such 'quick' repairs are offered through Cambridge Woodwind Makers. I recommend visiting their site:

www.cambridgewoodwindmakers.org

to see the range of course offerings available. Highly recommended.

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The tips and comments above are the result of many years of providing help and advice, my personal interest and study, and the teaching that I have done during my career. I have many colleagues and teachers to thank for sharing their thoughts and suggestions on this and other topics. In addition I am indebted to Woodwind & Reed, Cambridge ( www.wwr.co.uk ) where, in the course of helping customers, many of these concepts have been refined and have proven helpful.

Thomas Dryer-Beers

The Value of Repairers

The Value of Repairers

It is all too easy to forget the value and importance of a good musical instrument repairer to ones experience of their beloved instrument. Repairers, good ones, will usually have completed a multi-year training course to learn the skills that the rest of us can only guess at. These courses often have a final project of making an instrument, often a clarinet or perhaps a trumpet, completely by hand so that all the related skills of wood and metal turnings, tone hole drilling, key work construction, plating, soldering, padding, springing, mounting of key work and finishing are experienced 'from the inside out'.

Learning the proper techniques and use of tools for dent removal, key work straightening and silencing, pad seating and the balancing of springs and mechanisms, crack repair and reconstruction following major damage is a lifelong and continuing effort and one where experiences gained from handling hundreds of instruments is vital. An inquisitive repairer will pay attention to and learn from all of the situations which he or she has encountered and then draw upon these experiences to both inform, improve and make more efficient subsequent repairs.

It is not unusual in many music shops for a senior repairer to over see the work of more junior repair staff for a number of years before the apprentices are truly competent to take on unsupervised repair work for customers.

The result of all this training, on the job experience and supervision, is a highly skilled individual who should be able assess the genuine cause of poor instrument performance and have the skills to repair the problems identified and thereby return an instrument to a top condition - often 'better than new' - as instrument manufacturers are usually producing instruments under such time pressure that final finishing stages are rushed and such time consuming personal attention is not feasible.

In addition to all the time spent gaining knowledge and experience a repairer is providing a service that relies upon expensive tools, machinery and consumables (pads, corks, felts, screws etc.). A selection of woodwind pads of suitable sizes to handle most demands can cost thousands of pounds for each instrument. Brass dents tools and mandrels are very costly as well. Maintaining a workshop is a significant expense and of course, so are handling the inevitable questions of customers. Customers should be wary of 'cheap' repairs and my advice is to allow a repairer to do the job that they feel your instrument requires or deserves. This often ends up being the best way to ensure proper performance and ensure cost effectiveness. You should be encouraged to ask friends and colleagues or working professional for their recommendations for repairers. It is usually best advice to pay for good quality repairs and work to maintain the condition of your instrument afterwards.

A note to all players and teachers - 

  
All musicians are well advised to pay attention to the construction and function of their instruments and it does pay to learn some 'quick fix' skills for emergency situations. Teachers really should prepare themselves to be able to advise their pupils on the condition of their instruments and perhaps understand and execute simple key work regulation and explain proper handling, cleaning and lubrication as a part of the regular lesson process.

Even a little time spent understanding how instruments function is sure to prove very useful throughout a playing / teaching career and the knowledge gained is fascinating in itself - if for no reason than to better appreciate the further skills and resources provided by an actual repairer when a situation calls for their greater experience to solve more major problems or provide the more thorough servicing that will keep an instrument playing at its best.

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The thoughts and comments above are the result of many years of learning from and reliance upon the skills of repairers for my own and my pupils instruments. I am grateful for the help and service that I have received as well as the inspiration that I have drawn from my encounters with some very talented and dedicated professional repairers. It has been my privilege to have worked alongside many such repairers including Daniel Bangham, Brian Dent and Timothy Taylor from Woodwind & Reed, Cambridge ( www.wwr.co.uk ) and others in the UK and USA to whom I am indebted.

Thomas Dryer-Beers

Clarinet Regular Adjustment and Regulation

This is an area of knowledge that every player should try to take on board. One never knows when a situation might arise where knowing what to do for a 'quick' repair may save the day. 

In my opinion questions or problems relating to pad seating and the air tightness of an instrument are best referred to expert repairers. Having said that, the greatest frequency of problems in clarinet functioning arises from bent keywork, the correspondence mechanism, and ring height adjustments - and these can be sorted out relatively quickly with a bit of background, confidence and practice.

The basic tools required for adjustment are minimal but a good quality, small tip screwdriver is essential. A spring hook is desireable as well as is a 'pad slick' or small, flat blade knife. Thomas

Regular Adjustment & Regulation - Clarinet

1)      The ‘crows foot’ key, found in the little finger RH cluster of keys, exists to link up the closure of the low E / B key to hold down the low F / C key, and is frequently becomes bent due to poor handling during assembly and / or compaction of the felt or cork that cushions the contact. If it is not working correctly the player will be unable to engage the LH E / B without also holding down the RH F / C (or the converse). This is very frustrating as the player expects the notes to work with only one little finger lightly applied. To correct - place your thumb under the crows foot and press upwards to return the keyfoot to correct position. If you go too far this can be reversed. Test by playing middle D and engaging the E / B keys alternatively with first LH then RH little fingers. The middle B should sound without difficulty. If marginal try playing middle B and adding and releasing the F / C key – if there is an improvement or loss of response you must readjust the crows foot key.

2)      The linking arm from the RH key stack through to the upper joint correspondence key for the ‘1 & 1’ Eb / Bb is often bent (either upper or lower arm) or the upper arm may have lost its cork / felt. This correspondence must be correctly adjusted in order to close the upper joint 2^nd key ring and pad when the RH stack keys are closed otherwise the ‘1 & 1’ fingering for Eb / Bb will not work or will at will speak very badly or be out of tune. After the key is in position and having ensured that the proper dimension of cork or felt is in place adjust this correspondence from the upper joint key arm bending up or down until the a light touch of the RH ring keys will operate the upper joint keys properly.

3)      All ring keys are intended to close connected / related pads with a minimum of finger pressure. Often pads will swell due to moisture absorption or may have collapsed due to playing pressure or develop too deep a pad seat over time and then an hairline leak of air can  result either between tone hole and pad or between chimney and the ring (under the finger). In either case the instrument will behave unpredictably and frequently squeak to an upper harmonic pitch. This can be corrected by the insertion of a thin metal knife blade (or pad slick – even a broken reed will do!) and push down either the pad (via the key) or raise the ring (or visa versa) depending upon what needs to be achieved - then re-test by blowing with light finger pressure and trying to replicate the problem. It you cannot then the correction was successful.

4)   The throat A key has a regulation screw that contacts the G# key. If this screw is over-regulated (turned too far) the A key will hold off closing and squeaks will follow. There should always be a clearance between the regulation screw contact and the bed of the A key. If this is not the case back off the G# regulation screw and perform a suction test on the top joint to see if the problem is then corrected.

Three additional recommendations:

Keep joints well greased - this simple action avoids so many problems related to assembly.

Alternative fingerings for the same pitch should sound the same – adjust vent height openings if they do not.

The register key sometimes vents too high and / or travels too far – reduce by bending the touch piece down towards the body of the instrument if this is so. Too low - bend the register key upwards till the result sounds correct for both middle Bb pitch and gives the correct upper register resonse.

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The tips and comments above are the result of many years of providing help and advice, my personal interest and study, and the teaching that I have done during my career. I have many colleagues and teachers to thank for sharing their thoughts and suggestions on this and other topics. In addition I am indebted to Woodwind & Reed, Cambridge ( www.wwr.co.uk ) where, in the course of helping customers, many of these concepts have been refined and have proven helpful.

Thomas Dryer-Beers