Getting the Most from a Specialist Music Shop

Getting the Most from a Specialist Music Shop

Sometimes it pays to stop, take a deep breath, and think about what we as musicians expect from the music shops, specialist repairers and instrument manufacturers that we rely upon. Having trained as a performer on multiple woodwind instruments and as a result having to purchase and maintain many examples and various instruments over my lifetime I certainly have experience as a consumer of goods and services. Having also worked in the Music Industry in specialist shops selling and servicing instruments for nearly 3 decades to date I have also seen the 'other side' and there is much to share with those who might not have had this experience.

Here are the 'Bullet Points':

• Things can go wrong and accidents do happen despite the best efforts of all concerned
• Most mysteries can be explained when you understand the 'bigger picture'
• A musician's needs change over time - otherwise known as 'Progress'
• The purchase of a 'final instrument' is a myth for most players if you intend to get better and accept that products that might be attractive to you in the future are in continual development
• Transferring your anxieties to your equipment is rarely a good strategy
• Be Reasonable. The person with whom you might be frustrated is possibly the one who you will end up relying upon to sort out your problem
• Sometimes genuine 'Value for Money' does cost more and is worth the expense
• Quality products are usually better investments
• People whose livelihood depends upon customer service really do care 
• Hard earned reputations for good service are valuable and are based on fact
• Music is a 'People Business', customers are important and shop staff members do care
• Remember - The specialist advising you may actually know more than you do and in any event will likely be doing their best to help

....and the following is a bit of background that I am glad to share:

When we are learning to play a musical instrument both the beginner and parents are highly reliant on a teacher, where present, or word of mouth from colleagues and friends, when it comes to taking advice on instruments. When I was starting out so many things seemed baffling to me. I struggled to 'tongue' properly and just resolved to not use my tongue to separate notes - I just stopped blowing instead. This unfortunate habit took a lot of effort to undo. I can remember wondering for years why some of my school friends seemed to sound better than me and how it came as a great revelation that a player might upgrade a mouthpiece on their original instrument and that reeds came in different strengths and that by changing these things I too could play better! I also remember living with an unknown problem with the low notes on my saxophone not speaking until the day someone kindly explained that there the sax had adjustment screws that sometimes go out of position - a twist of a screwdriver and years of frustration were relegated to history. Perhaps needless to say I did not have a specialist shop, a knowledgeable teacher or a skilled repairer available to me in those early years.

Once I began to pursue music more seriously I became aware of a world of products, accessories, instruments, customisations and skills that were available. I began to experiment and tried many things. Practice suggestions, exercises, resource books, sheet music recommendations, etc were all of enormous interest. Items were recommended by more knowledgeable teachers, mouthpieces that friends were using and found inspiring and new reed possibilities were sampled. I sought out and spent time with repairers who offered tips and quick fixes to keep my instruments in top shape. I also read a great many articles from respected musicians who had contributed to journals and magazines. I listened to everyone who had an opinion on anything musical to discover from what further knowledge I might benefit. I did make mistakes, invested in things I only used briefly, bought poorly at times, and missed other opportunities - but I tried to learn from everything.

Then, many years later and quite unexpectedly, I found myself with the opportunity to move from full time performing and teaching into full time working in a specialist music shop. All the learning, the investment and attention that I paid over the decades of my studies, my on the job training and my previous experience helped to make my 'skill set' attractive to an employer. But it was only after entering the music industry that my real awareness began to develop. Suddenly, I had a responsibility to advise customers, to understand and grasp the intricacies of product ranges and to distil an increased awareness of a huge range of available accessories into a sensible presentation to others. I found myself regularly meeting with experienced players from many differing backgrounds and possessing a wide range of musical interests as well as many aspiring younger musicians. I was handling repair questions and requests from these customers on a daily basis, some questions were familiar to me but many also arose where I had to defer to more experienced colleagues and repairers - and those repairers were deferring back to me to test and approve their repair efforts. I found myself frequently liaising with manufacturers and distributors - learning of their challenges and obligations as suppliers. All in all this was a very significant advance on the knowledge that I had managed to accrue in my previous years of training and professional experience. The Specialist Shop environment encourages this type of learning and growth and I have been very grateful for the opportunities that came my way.

The learning curve never ends. Interesting, passionate people with greater knowledge than myself abound and I still seek them out. I try to listen more than I talk but I do look forward to the opportunity to share my knowledge with others when something I know or strongly believe in may be helpful to them. What goes around comes around. Please refer back to the bullet points above.

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The tips and comments above are the result of many years of providing help and advice, my personal interest and study, and the teaching that I have done during my career. I have many colleagues and teachers to thank for sharing their thoughts and suggestions on this and other topics. In addition I am indebted to Woodwind & Reed, Cambridge ( www.wwr.co.uk ) where, in the course of helping customers, many of these concepts have been refined and have proven helpful.


Thomas Dryer-Beers